Privacy Policy
Maintaining the privacy of your information is important to Fireflies Resort’s. This Privacy Policy describes Fireflies Resort’s current policy on how we collect and use the “Personal Information” that you provide through www.thetamara.com (the “Website”). Kindly read the entire policy carefully. By using the site and you providing us with information, you consent to the Privacy Policy.
Fireflies Resort’s may revise this Privacy Policy from time to time to reflect changes in the law, Fireflies Resort’s’s privacy practices, or the features on the Site. Any changes to our use of personal information will be reflected in such revised privacy policy as posted on this Site along with new effective date. Therefore, kindly review the Privacy Policy periodically to remain aware of Fireflies Resort’s’s current policies and practices.
Please note that this Privacy Policy is not a contract and does not create any legal rights or obligations.
information that we collect
Personal Information collected through www.firefliesresorts.com (the “Website”) & about you may include, but is not limited to: ¨Your name, address, telephone numbers and fax numbers Email address We also collect non Personal Information as described below.
online purchases/reservations
If you purchase Room nights/make reservation through www.firefliesresorts.com (the “Website”), you provide Personal Information such as name, address, email address and telephone number to us in order to complete the transaction.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
We only use your personal information for the purpose for which you give it to us and for related, internal management purposes. We do not give information about you to other government agencies, organisations or anyone else unless one of the following applies:
- You have consented
- You’d expect us to or we have told you we will
- It is Required or authorised by law
- It will prevent or lessen a serious and imminent threat to somebody’s life or health or
- The disclosure is reasonably necessary for law enforcement or for the protection of public revenue
We analyse non-identifiable website traffic data to improve our services.
If you are asked to provide information when using the website, it will only be used in the ways described in this privacy policy.
This web site is owned and operated by Gaia Retreat & Spa by using this site, you agree to the Internet Privacy Policy of this web site, which is set out on this web site page. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site.
Gaia Retreat & Spa reserves the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time.
By subscribing on the website you grant Gaia Retreat & Spa the right to add your contact details to our database. We may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting Gaia Retreat & Spa we will remove you from our marketing communications.
It is our goal to respect the online privacy of visitors to the Gaia Retreat & Spa website. Personally identifiable information, like an e-mail address, is used primarily for the purpose of administering and executing existing information for member records and applications.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.
promotions & contests
Fireflies Resort’s occasionally sponsors promotions and contests to give members the opportunity to win various prizes. We may combine Personal Information from promotions and contests with non-Personal Information collected through cookies and other means (described below).
surveys
Fireflies Resort’s occasionally sponsors optional customer surveys to improve our services. In the surveys, you provide personal information and answers to survey questions, both of which we may combine with data collected by cookies and through other means specified in this policy.
automatic collections
When you use the Site our servers may automatically collect non-personal information as you browse our Site. This non- personal Information may include your internet protocol (IP) address, IP address of your referral site, country, language, browser type, domain name, access time and duration of your session.
cookies
Fireflies Resort’s also collects information by using technologies and methodologies that enable tracking, such as “cookies.” Cookies are small text files that are placed on your computer when you visit our Site and are stored on your computer by your web browser. These technologies allow us to recognize your computer so that we can display advertising that may be of interest to you. Cookies can only be read by the domain that placed them on your computer. As described in more detail below, you can change your browser settings to refuse to accept cookies. However, if you change your browser settings to refuse to accept cookies, we cannot tailor the Site to meet your needs to the same degree.
How we use the Personal Information/ Non Personal Information you provide
Fireflies Resort’s uses Personal Information collected in conjunction with registration or purchases on our Site to complete transactions, to facilitate payment and to otherwise fulfill requests for services. We also use your Personal Information to provide you with a more effective customer experience. In order to do this, Fireflies Resort’s may process your Personal Information or combine it with other information that we collect or that is publicly available.
- Group Companies, Partners, Subsidiaries and Third Parties –
Fireflies Resort’s may share your Personal Information with our Group Companies, partners and wholly-owned subsidiaries of Fireflies Resort’s. From time to time, we may engage third parties to process your Personal Information on our behalf. We may also share your Personal Information for the purpose of providing you with services, information or promotional opportunities that may be of interest to you. - Emails –
Fireflies Resort’s uses email addresses to deliver information relevant to our customers. The following are some examples of information: Confirmation Vouchers, route maps, special promotional offers, important travel related information and updates, reservation confirmations and surveys. We may also contact you via email for a number of other administrative and marketing purposes. Any promotional email sent to you by Fireflies Resort’s also contains a link allowing you to opt-out of any future emails. - Surveys –
Fireflies Resort’s may use Personal Information as well as the answers you provide to survey questions in combination with information collected from cookies and through other means specified in this policy to improve our services to you. We may contract with third parties to perform surveys. We may use Personal Information that you provide in filling out any surveys to send you information about, without limitation, contests or promotions, special offers, and other information we feel may be of interest to you.
Contests and Promotions Fireflies Resort’s uses Personal Information you provide us in connection with any contest or promotion to notify you if you are a winner and to send you information about, without limitation, future contests and promotions, special packages, and other information, which, we feel, may be of interest to you. We may also use PII derived from contests or promotions in any of the other ways described by this Privacy Policy. - Cookies –
Cookies help establish a user session and allow our server to correctly provide Site users with the appropriate information, advertisements and services. We also use cookies to ensure that you obtain the information you request and to authenticate your authority to access the Site. We also use cookies to track the usage of our Site in order to improve the Site according to our customers’ needs. Additionally, cookies allow us to pre-fill certain data fields with your information when you visit the Site to make a purchase, making the process more convenient for you.
Fireflies Resort’s may enter into agreements with third party companies to serve advertisements and information to Site users. Fireflies Resort’s may use its cookies when working with these companies to provide them information regarding use of the Site or to serve you advertisements when you visit our Site. These companies may use the non-personal Information about your visit to make available goods and services of interest to you.
You may change the settings on your Internet browser to reject cookies at any time, but it will make your use of the Site less convenient. - Domain Names and Internet Protocol Addresses –
We aggregate Non Personal Information such as domain names and IP addresses to measure the number of visits, average time spent on the Site, pages viewed and similar Site usage information in order to improve the Site’s content and to better meet our customers’ needs and preferences. - Law Enforcement/Legal Processes/Other Uses –
Fireflies Resort’s may disclose Personal Information to comply with the law or a court order, subpoena or other legal process, as requested by a governmental or law enforcement authority. We may also disclose Personal Information when we in good faith believe that it is either necessary to protect our property or is otherwise necessary. Fireflies Resort’s may also disclose Personal Information to any of its sister concerns, or to any entity with which it merges or to which it sells any assets.
minor online privacy policy
We do not knowingly collect Personal Information from minors (according to applicable laws). If such minor has provided us with Personal Information without parental or guardian consent, the parent or guardian may email us media@thetamara.com, and we will remove the concerned minor Personal Information from any promotional lists or databases.
Privacy Policy relate to other websites
This Privacy Policy covers only “www.thetamara.com” (The website) and does not cover any other Site. While we make every effort to protect the Personal Information you provide to us, we do not control the policies of other sites (including those we may link to) and the site owners’ use of PII you provide to them.
Prevention of unauthorized access of your Personal Information
To prevent unauthorized access, disclosure and improper use of your Personal Information, and to maintain data security, we have established appropriate physical, electronic, and managerial safeguards to protect the Personal Information we collect. Although Fireflies Resort’s takes reasonable steps to safeguard and to prevent unauthorized access to your Personal Information, it cannot be responsible for the acts of those who gain unauthorized access and Fireflies Resort’s make no warranty that we will prevent unauthorized access to your Personal Information.
Credit Card Details
Credit Card details are only stored for the processing of payments and will be deleted after the day of departure.
Disclosure
Personal Information
Please inform us of any health related issues you may have at the time of booking. Conditions we need to know about include (but are not limited to) things such as mental health issues, high blood pressure, heart conditions, allergies and pregnancy. If you are unsure whether something might be important, please discuss this with booking staff.
This information will be kept in strict confidence.
Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.